If for any reason you are not 100% satisfied with any of our products simply return the unused portion within 30 days of purchase and we will gladly assist you with a refund or product exchange. For product returns and requests for refunds or exchanges please contact Bee Bald® Customer Care by email at firstname.lastname@example.org. Returns and requests for RMA #s (Return Merchandise Authorization) will only be honored within 30 days of purchase. In the case of refunds a credit will only be issued upon receipt of the merchandise being returned. BeeBald.com does not pay for or provide for return shipping costs.