If for any reason you are not 100% satisfied with any product purchased on this web site you may return the unused portion within 30 days of purchase and we will gladly assist you with a refund or product exchange. For product returns and requests for refunds or exchanges please contact Bee Bald® Customer Care by email at firstname.lastname@example.org. Returns and requests for RMA #s (Return Merchandise Authorization) will only be honored within 30 days of purchase from www.beebald.com. In the case of refunds a credit will only be issued upon receipt of the merchandise being returned. BeeBald.com does not pay for or provide for return shipping costs. This guaranty and return policy applies only to products purchased at www.beebald.com.